Arraystarled Warranty

Arraystarled Limited takes the principle of “Customer is our lifeline ” to satisfy our customers with after-sale services. For different LED products, we offer 3-5 years warranty period, in which we provide either free or paid guarantee repairs. Detailed items as following.


Arraystarled Product Warranty

Product

Warranty Period

LED strip

3 years

LED panel

3/5 years

LED highbay

3/5 years

LED flood light

3/5 years

LED downlight

3 years

LED Tube light 5 years

LED Linear light

3 years


1. Customer receive the products noted the faulty inform our sales team at the same time, we will provide new product or free components to replace.

2. Warranty period start from the production finish date.
3. For the products exceed warranty period, we can offer paid maintenance services.

4. Within the warranty period, if the product discontinue, we will provide similar product as replacement.

5. Exceed free warranty period, if products seriously damaged, we will not offer maintenance service.

6. After renew and repair, warranty service period still start from the originally purchasing date.

7. The above products warranty terms of service implementation should be established in the respect of facts, give fully consideration to the practical problem with both sides for negotiation of the specific treatment scheme.

8. Customer must provide faulty item picture, video, application, ambient environment, installation and so on for analysis.

This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, or modification of, or to any part of the Product. This warranty does not cover damage due to improper operation or maintenance, connection to improper power, improperly grounded or attempted repair by anyone other than a facility authorized by Arraystarled to service the Product. This warranty does not cover Products sold AS IS or WITH ALL FAULTS, or consumables (such as fuses or batteries).