FAQ

1.   Why Choose Arraystarled?

We have 10 years experience in LED Lighting products, we will not only produce LED products, but also provide professional LED lighting solution and after sales service. We would like to support our customers to find the best solution and sources. Moreover, We have our own brand around the world, in order to safeguard our reputation, we only provide the top quality products and provide reliable products warranty.

2.   What’s the main market of Arraystarled?

Since Arraystarled were founded, we have been focusing on the American and European Union market, because these markets have high quality request for LED products and they are conforming to our marketing development. The Sales Amount is around 85% of our turnover for these markets.

3.   What’s the payment term of Arraystarled?

As usually, our payment term is 30% payment in advance, 70% balance payment before shipping, we can also offer credit for some old customers. In order to support our reliable customer, we would like to provide good payment terms, to share funds pressure with them, and support them to sell more products.

4.   What’s the guarantees of your products?

We always have 3 and 5 years guarantees for different kinds of products. During the period, if customers have the approval showing product quality issues or if certified by Arraystarled engineers, Firstly, we will replace the new items for customers, Secondly, we would request customers to ship back the failure parts for our testing and the transportation charge being paid by Arraystarled,

5.   If Arraystarled accept customized assembly or offer OEM products?

Arraystarled has gained 10 years experiences on OEM assembly of LED lighting products. All the LED strips can be designed with different size, power, Lumens, program, color temperature, layout, customer logos and labels. We would like to apply the experience to LED luminaries as we have excellent industrial designer and engineering team. we can quickly work out prototype for LED fixtures and strictly follow the principal that we won’t disclose or sell customer unique designs or jointly developed products to another third parties.

6.   What’s the delivery time for Arraystarled

We guarantee the lead time is one week for samples order, for bulk orders is around 2-4 weeks and delivery time need to be confirmed with customers for OEM products, moreover, we are preparing to build Overseas warehouses, the standard products can be shipped from local warehouses directly.